Optimizing Services & Process Flows with Simcad®

1. Optimize Call Centers

   Enhance capacity and efficiency.

2. Document Flow Improvement

   Balance workloads across various machines and workstations.

3. Full Cycle Analysis

   Thorough evaluation of processes.

4. Visual Animation

   Validate inter-process interactions visually.

5. Lean Analysis

   Use Value Stream Mapping, Spaghetti Diagrams, and Swim Lanes.

6. Capacity Planning & Scheduling

   Efficient resource management.

7. Neural Network Optimization

   Optimize with a learning engine.

8. Resource & Schedule Optimization

   Balance resources against demand and schedule.

9. Dynamic Interactive Optimization

   Change the model while the simulation runs.

1. Work from the real layout

   Import CAD layouts to modify pathways and distances, directly impacting document flow efficiency. Users can import or manually input parameters such as timing, capacity, and resources.

2. Adjust as it runs

   Real-time simulation results show problem areas, allowing for immediate analysis and adjustments. The “Simulation Analysis Report” identifies underperforming areas and suggests potential improvements.

Whether the work is a phone queue or a paper trail, Simcad® gives service operations the same visibility manufacturing has had for decades.